Warranty / Returns

An Announcement On Shipping & Sanitation During COVID-19

Due to the outbreak of the COVID-19 pandemic, the delivery process of your package will be slower than originally estimated at the time of your order. This is because 90% of the flights, both domestic and international, are restricted. Another important reason for this delay is all items will go through the inspection and disinfection process in each warehouse to ensure the safety of your package during this time. 

We sincerely apologise for this inconvenience and thank you for your understanding. Please rest assured because we are doing our utmost to ensure as little as a delay as possible to you.

If you have any questions regarding your order, please contact us for further assistance.

Thank you for shopping with Studio Zen. 
Stay safe and healthy.

WHAT IS THE RETURN AND EXCHANGE POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We cannot refund or accept returns for change of mind or wrong size / accidental purchases. 

If you are in any doubt over whether you are within your refund period for your specific item, please just email us at hello@studiozen.org or simply use the Contact Us form on the homepage and we are happy to help you.

We offer refunds*

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds will incur 10% processing charge. 

To complete your return, we require a receipt or proof of purchase.

** Refunds cannot be provided for reasons and factors beyond our control, such as delayed shipping, customs returns & missing items by the couriers. For more information: 

Please do not send your purchase back to the manufacturer. Please always contact us BEFORE sending any product.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.
  • Free items where you just pay postage.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

How you receive your refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However, we offer Exchanges policy (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@studiozen.org

CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately by email: hello@studiozen.org